Shipping Rates and Return Policies

Standard Shipping: (Only available within Dubai)


  1. 40 aed delivery fee
  2. No minimum item/amount


Allow us 1-3 working days processing time. We ship daily not unless the product is unavailable. Delivery time is from 10:00 AM to 8:00 PM. The shipping cut-off time is 7 PM.ZBL has Expedited Shipping for rapid delivery and you can enjoy your products in no time.


No return, no exchange.



Booking / Cancellation Policies


All clients may book appointments via Website or Mobile App and/or through our mobile number and Whatsapp messenger. Please schedule all the services you would like to be carried out by our specialists during your appointment. Only services booked will be acknowledge not unless there is an available time slot. ZBL has the right to update and change booked appointment based on the services that has been done to the client. To avoid disappointment, it is advisable to book your appointments 2 weeks in advance


Other services such as in Hair, Face and Body Treatments result may be visible immediately, multiple treatments are requires to see full benefits. Like working out: periodic exercise is beneficial, however regular exercise is optimal.


Here at ZBL your appointments are very important to us, we understand that sometimes booking timings may need to be changed or canceled which we are more than happy to assist you with; however, we would be grateful if clients could give us at least 24 hours notice for all amendments to ensure we have the time needed to offer these spaces to other clients looking to visit us and to avoid 30% cancellation fee (non-refundable) or an upfront deposit policy required for future appointments.



Loyalty Points Policy


  1. How can I earn loyalty points?


Points can be earned when using Mobile App and Website for booking appointments and paying transactions for the utilized services and product purchases.


  1. Are there any conditions to earn the loyalty points?


You need to download our Mobile application or use our Website and register, and booking and purchasing transactions to earn loyalty points.


  1. How and where can I use my loyalty points?


Points are redeemable for online booking services and product purchases. Clients can also avail gift vouchers in exchange of loyalty points.


Amount spent: 100 AED

Points earned: 5

Points value: 0.5 FILS